Committed to the Community & our Clients

McGovern Insurance Agency, Inc. is an independent Insurance agency with three full service locations and over 50 years experience. Our agents live and work in the communities we serve. We are committed to fulfilling the needs and expectations of our clients by providing quality products and outstanding service. We endeavor to be the best by promptly and accurately responding to clients' needs, helping our clients make claims and receive benefits rapidly and easily.

As a member of the Independent Insurance Agents & Brokers of America (IIABA), a national alliance of 300,000 business owners and their employees, we offer all types of insurance products and represent multiple insurance companies. This allows us the freedom to find the best insurance policy for the best value from a wider choice of auto, home, business, and life coverage products.

As a Trusted Choice® agency, we represent multiple insurance companies, offer our clients a broad choice of products, and customized coverage - all at competitive prices - and uphold the highest standards of customer service.

As a Trusted Choice® agent, we subscribe to the following Pledge of Performance:

• Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.

• Guide you through the claims process for a prompt and fair resolution of your claim.

• Help solve problems related to your coverage or account.

• Explain the coverages and options available to you through our agency, at your request.

• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.

• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.

• Use our experience and multiple company relationships to customize your coverage as needed.

• Commit our staff to continuing education so they may be more knowledgeable in serving you.

• Treat you with respect and courtesy.

• Conduct our business in an ethical manner.

• We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

Community Relationships

Our business is about more than our products and the service we provide. Just as important, our business is about relationships and our commitment to the communities we live in and serve. We are proud to be associated with the Scranton Chamber of Commerce, Carbondale Chamber of Commerce, Carbondale YMCA, and Marian Community Hospital.

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